It is our policy to handle only the very best quality in all merchandise. However, If you are not completely satisfied, you may return any merchandise for a refund. See below for necessary steps to be taken to insure your refund.
* General Returns/Refunds: Except for the extenuating circumstances described below, we provide a one-month, no questions asked return policy. Simply email us to arrange a return/refund.
* Pipe Returns/Refunds: A pipe may be returned for any reason within 30 days of purchase, provided it hasn't been smoked. Pipes are warrantied, by us, for two year to be free of defects. If you experience a 'burn-out' during this time period, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc.